Enter registered mobile number only, if you have forgotten password- please click on forgot password.
In case you have trouble logging in kindly contact customer care at 180 010 28307 or write to 'email@example.com'
1) How to be a member in Prince Pipes ?
While purchasing Prince Pipes products, customer has to ensure that he collect Coupon as well during purchase and send code from registered mobile number, Code will be mentioned on the coupon which will be sent on 8425889156 number
2) Can I give code request on call?
Sir first Code check in, you have to do by sending your code to 8425889156 number. Once you are registered in our program, you can register your other codes by calling on Toll Free number 18001028307 or by sending sms.
3) How many codes can I send in 1 SMS ?
You can send unlimited code, you need to ensure that after typing one code you give comma and Space and type other code
4) Is there any expiry date on codes ?
No, there is no expiry dates on codes but there will be expiry date of 12 months on points. ( once code check in )
5) Do I get charged on sending SMS ?
Yes, based on your service provider tariff , SMS will be charged
6) I am distributor, and by mistake I have sent other member code ( Retailer, Wholesaler & Plumber)
We will not enroll him to the program if it is 1st code check in or we will come to know during enrolment calling activity. We will request him to send right code so that we enroll him
Or if it enrolled then we will tell him to contact to Prince Sales team however we will forward your concern to concern department
7) What is the Toll free number ?
Our Toll free number is 18001028307
8) How can I change my registered Mobile Number?
We will forward your query to concern department
9) Can I give redeem request on call?
Sir, you can send Redeem to 8425889156 number once we get your request we will process further.
10) I purchased Prince pipes but retailer has not given me the coupon
Sir May I know what was the amount you spent.
For your information, You will get code only on Purchase of XXXX Rupees ( if it is less than eligibility Criteria)
If it meets the eligibility Criteria then we have to communicate that we will forward your concern to concern department
11) I want to know the price list of prince pipes ?
Sir, Please contact your (Distributor, Wholesaler, Retailer & Plumber) based on his category we have to communicate him
12) I want to take the dealership of Prince Pipes ?
Take request and forward to client
13) Do you have Prince Udaan program app ?
No sir, we don’t have.
If in future we will have this facility we will let you know
14) Do I get pamphlets of gift catalogue ?
If he is plumber ( yes sir you will get it. Please contact your sales Team) However we will also forward your request further
Distributor, Retailer & Wholesaler ( Sir you will get Portal access soon so that you will see all rewards
15) What is the email address ?
16) How Long will it take for the product to be delivered?
The product will be delivered within 21 business days from the date of booking.
17) What if I have received the Damage product?
You have to call us within 24 hours once Product delivered so that we can take request and Process further
18) What time can I call you if i need any clarification ?
You can call us Monday to Friday 9.30 am to 5.30 pm on our toll free number.
19) Can I replace / change the gift ordered?
Gift will not be changed or replaced once it is confirmed order received from your registered mobile number
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Cancellation and Refund Policy
Cancellations will only be considered if the request is made within 4 hours of placing an order. There would be a 5% transaction Charges on the total amount. If the order is already under process, then the request will not be accepted.
Cancellation of consumer durable items and non durable.
In case of receipt of damaged or defective items, customer will have to report the same to our customer care center by mentioning the same. The request can only be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours from the day of receipt of the products.
Product received is not as per shown / expected
However, If in any situation customer feels that, what is delivered is not as per displayed, than they can bring it to the notice of our customer service within 24 hours of receiving the product. And the matter will be handled on case to case bases.
Order cancelled due to product Out of stock / Change in price.
Please note that orders which are not delivered within the estimated time period may be cancelled as per company policy. In such cases company shall process complete refund of orders. Queries received outside the time frame as mentioned above, will not be entertained.
A refund is processed based on the mode of payment.
Credit card refunds are done back to the credit card itself and will feature in the following monthly billing statement.
Net banking refunds are done back to the bank account.
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